FAQ

  • WHEN WILL MY ORDER SHIP?
 
Most orders ship within 2/4 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Weekends or holidays.
As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 5 business days of your order, please check your spam folder and add info@JadoreFancy.com to your safe sender list or email us the name and email you ordered under.
Jadore Fancy orders usually deliver in 3-4 business days US, we ship all orders through USPS.
International orders Take up to 7-15 days after shipment has been made.
 
  • INTERNATIONAL TAXES & DUTIES

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected .

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

 

  • HOW DO I CHECKOUT? 

I know what your thinking, awww man I have to checkout through PayPal and I don't have a PayPal account! PayPal has made checkout awesomely easy YOU DO NOT NEED AN ACCOUNT TO CHECK OUT THROUGH PAYPAL! Simply select pay now using debit and WALLAH you can enter in your debit card digits! If you are having it shipped to an address other than your billing, PayPal covers that! 

We accept VisaMasterCardDiscover and American Express credit card payments. We do not accept personal checks, money orders or direct bank transfers.
 
  • I AM HAVING TROUBLE PAYING WITH MY CARD.
 
If you are experiencing trouble processing your payment at checkout, please first check that your billing address, name and information all correlates to the information that the bank who provide your card, have on their records. If the information does not match up the payment will not be initiated. If its still not working please email and we will send you a invoice.
 
  • DO YOU OFFER EXCHANGES OR RETURNS?
 
Yes. But only exchanges. Please read the description and measurements carefully BEFORE purchasing, as we do not accept returns.
Notice of exchanges must be done within three days of customer receiving merchandise. Once shipped, we do not accept returns.
If you want to exchange your previously purchased item , we will gladly exchange the product for something else on our website that is of equal or greater value.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.
 
  • Lost/Stolen Packages 

Jadore Fancy Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

 

  • YOU MUST PAY FOR RETURNING SHIPPING CHARGES
 
All of the information on the whereabouts of your package can be seen by using your tracking number
If you have any questions about any of the pieces, measurements, or conditions, please feel free to email us at Info@JadoreFancy.com so you can be sure of your purchase! We are open to ANY and ALL questions!
 
Exchanges can take up to 5-7 days.
Non-Returnable:

• All Items purchased on Sale.
• Hair Accessories
• Intimates, Bodysuits, and Swimwear.


  • DOES MY STORE CREDIT EXPIRE?
 
Store credit does not expire and can be used when ever you please. You only receive amount credited for the purchased item not tax or shipping .
 
 
  • HOW DO I CANCEL MY ORDER?
 
If you want to cancel or  your order please contact as soon as possible after the order is placed. We will unfortunately not be able to cancel orders once they are processed. 
We are not able to add items to existing orders that has already been shipped . Please place a new order and Contact Us with both order numbers . We will be able to combine the shipping and reimburse you for the extra shipping charge on the second order. This is provided that you contact us as soon as possible after you place both orders, before the first order has been processed.
 
Still Need more Information or Have and Unanswered Question EMAIL INFO@JadoreFancy.com

BECOME A JADORE GIRL

Join our mailing list!